Reception and informations (management of swith-board) Costumer service ; Tele-marketing and tele sales ; Technical assistance (hotline) ; and all offer on distant managment of client relations

ORLANE proposes the customization of your reception by using automatically client files thanks to its coupling with the data base( CTI ), an automatic delivery system of calls with management of queue (ACD), complete statistics, a dash board and a follow-up of performances (tools CRM).

Offers organized around client relation ship:

Reception , orientation of calls , management of call   overflows during peaks of activity ; Customer service , manage information requests , manage   consumer service; Advise customers , know their commands , to promote a   commercial offers, manage complaints; treatment of the   complaints Traitement des réclamations Télémarketing / telephone sales promotion of new products   rapidly, sales by telephone, planning of commercial rendez   vous Technical support customer reception, qualify their   demands, first level of assistance, distance handling. And   any offer of advice in distant management of customer relationship.